Customer Satisfaction

Disclaimer: Following are excerpts from various letters of recommendation and performance evaluations. Because of heightened security across the United States and for privacy reasons, individual names and reference to project names and locations have been omitted. Reliable will gladly provide full references for qualified, potential customers.

“Reliable exceeded my expectations and was a pleasure to work with. Their knowledge and dedication to the project made the project very successful. The superior Performance on a job as critical as this one comes only from quality contractors who stand ready to assist you at the drop of a hat. The level of office and admin support I received was outstanding and welcomed."

From letter signed by Project Manager,
Weston Solutions, Inc.

"The Commanding Officer US Naval Hospital Roosevelt Roads proudly recognizes your outstanding contribution to and support of US Naval Hospital Roosevelt Roads throughout the course of her extensive renovation. Your untiring efforts have played no small part in her continued capacity to provide quality healthcare to our beneficiaries – both now and for years to come. I offer my most sincere thanks and appreciation."

From recognition certificate signed by Commanding Officer
US Naval Hospital

". . . could not have hand picked a better company to handle this very important job. Reliable has on numerous occasions met our requirements and on a timely manner. I would personally recommend this company to anyone in need of a contractor."

From letter signed by Fuels Branch Manager, MSARNG

"It is comforting to know that there are still people out there that not only care about doing a good job, but care about their customers as well. Your personnel have demonstrated honesty, integrity and initiative in all they do. We couldn’t have asked for a better group of people to perform this job."

From letter signed by Supply & Services Officer, MSARNG

"Safety comes first at Reliable. All management personnel are considered to be safety team members and when on site take a proactive stance toward safety. If there is a safety concern it is immediately addressed and corrected with notification given to the contractor concerned to alleviate future repetitive violations. Reliable emphasizes to all employees that safety is their first priority and as a Reliable employee, safety is a daily practice that is e xpected. They set the trend and are expected to promote safety among themselves and with employees of other contractors. Their safety programs resulted in an accident free job."

From Remarks Section of Official Performance Evaluation

"Reliable was a pleasure to work with because of the positive attitudes of all involved. This doesn’t mean it was a perfect project. As with any, it had problems of government design, coordination and all. These issues were always resolved reasonably with all. Both the project manager and the superintendent strived to do the best job possible and were committed to doing the work they had committed."

From letter signed by Contracting Officer Technical Representative, NASA

"Your project team has partnered exceptionally well with the Navy’s representatives to ensure that critical milestones have been completed on time while maintaining mission essential fuel supplies to the Fleet. Specifically, Reliable’s superb professionalism, cooperation, and tireless efforts enable the Navy to comply with an Environmental Protection Agency deadline to have Tank 204 out of service prior to 31 July 2001. Thanks again for a job well done and keep up the good work!"

From a letter signed by Commanding Officer
Naval Station in Engineering Field Activity Southeast

"Flawless workmanship. Exceptional quality control from start to finish. Completed the job on time with no problems. They knew what to do and did it well. The customer was very impressed with the end product."

From Past Performance Questionnaire completed by Project Manager
Endress + Hauser Systems & Gauging

"I am writing this letter to acknowledge your superior quality of work. . . . Your firm’s dedication to getting the job done right is truly noted. Although the project was technically complex, your ability to make continuous progress with minimal disruption to the fueling of the C-5 fleet was extraordinary. As with any high dollar, complex project some problems arose. But your firm’s commitment to partnering and open communications made the successful completion of this upgrade possible."

Chief, Contracting Division, Corps of Engineers, Philadelphia District

"I would like to submit this letter to personally let you know how pleased I was with your company’s performance during the completion [this] project. I thoroughly enjoyed working with your staff. Their professionalism as well as their commitment to the project and respectful attitudes towards both our staff and our client far exceeded my expectations."

Senior Project Manager, Pond Constructors

"Reliable’s dedication to customer service and satisfaction is evident in everything they do. . . . Reliable’s emphasis on communications is also apparent in their scheduling and coordination skills, which have aided them in timely progression of this project. Reliable employees have a solid understanding of the work to be accomplished and they stay on top of the processes to ensure a smooth and continuous flow. They work diligently at all levels to coordinate with all parties (owners and subcontractors) to ensure no service interruptions and minimal disruption when relocating departments. The professional manner in which Reliable approaches the construction process and the phasing requirements makes them the ideal construction partner."

From letter signed by Commanding Officer
US Naval Hospital

“Reliable’s responsiveness and complete understanding of AFCEE needs and base mission requirements were extremely critical to the success of these projects. The entire project team’s commitment and dedication was instrumental in meeting the Air Force’s schedule constraints imposed to meeting facility mission requirements."

From letter signed by Vice President,
Weston Solutions, Inc.